Transition Questions

• Determine what the consequences are of the caller’s inaction
• First uncover the surface pain and subsequently the deeper pain
• Shall I start?
• What is the reason you are calling you today?
• What is at risk? 
• What is the exposure?
• How does that make you feel?
• What should we do?
• What are your biggest pain points?
• Why is this a priority for you currently?
• What is holding you back?
• Is there anyone else you think I should talk to?